Overview

Customer satisfaction is our #1 priority, so we have a very generous 7 days no-questions-asked return policy .

For Return & Exchange Send Request to our Support Team : Support@thejersey.in

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

1. We have a generous 7 days no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, we will take it back. 
2. Please initiate returns by sending mail to support Team : support@thejersey.in  within 7 days from the date of receiving the product. Return request will not be accepted through any other medium like Facebook / Instagram chat/ WhatsApp chat or phone call.    
3. We will arrange for a courier to pick up the merchandise from your home. Customer is responsible for the cost of return shipping. 
4. Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. 
5. Refund will be processed in the form of store credit that can be used for future purchases on our store. We Can Give Refund Back To Direct Bank Account( ex .Our Side Mistake ,Like Send Different Size ,etc…)    Sorry, no refunds back to bank account or credit card. 
6. Please allow 3-5 business days after the product is received back to our Wearhouse in Surat for processing of store credit. The store credit is valid for 1 year from the date of issue. 
7. If you have any questions, you can contact us at support@thejersey.in

For Return & Exchange Send Request to our Support Team : support@thejersey.in

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@thejersey.in

Exchanges

Apart from condition reserved here in above, the following products shall not be eligible for return or exchange viz:

• Any product that exhibits physical damage to the product or is not in the original condition
• If the product is customized for you.
• If the Return or Exchange is requested after 7 days of receiving the shipment. 
• Products that are made to order (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.  
• Multiple returns from the same customer are also not accepted within a short time frame. E.g. – customers that order 3+ products within a month, only up to 30% of the total order value can be returned or exchanged. This clause is designed to prevent non-serious customers from trying out multiple products and abusing our generous return policy.   
• Orders placed using store credit (either part or in full) are not eligible for return or exchange.
• Orders placed using store credit (either part of in full) are not eligible for any discounts. 

Shipping returns

To return your product, you should mail your product to: Contact@thejersey.in

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Contact@thejersey.in AND Support@thejersey.in for questions related to refunds and returns.